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Customer Terms

Version 2026-09-24.2 · Revised 2026-09-24
Effective upon acceptance

The platform is provided under the business name DropFolks. Business mailing address: 52 Clementine Dr, Brampton, ON L6Y 5R7, Canada. Contact info@dropfolks.ca for questions about these terms, privacy or account access.

Your account. Provide accurate contact and delivery details and keep your password private. You may hold separate customer, store and driver accounts; approval or access in one role does not grant access in another.

Shopping and orders. Choose a store, check each product's name, pack size, quantity and price, and review your delivery address and instructions before submitting. Images may be illustrative. The selected store supplies and packs goods; an assigned driver delivers the packed order. Listings do not guarantee stock or delivery coverage. No delivery time is guaranteed unless expressly confirmed for your order.

Prices and payment. Prices are displayed in Canadian dollars. An item subtotal is not a final payable total. Applicable taxes, delivery charges and other mandatory fees must be shown before a real purchase is confirmed. Real online payments are currently unavailable. An explicitly labelled simulated or provider test payment does not charge money or create a paid delivery commitment. Do not enter a real card in a test payment flow.

Unavailable items and changes. If an item is unavailable, the app asks you to accept its removal and the lower total or cancel. We do not silently substitute goods or increase the agreed total. Check your order status for requests requiring your response.

Cancellation, problems and returns. Use Cancel this order when that action is available. If it is unavailable, or an order is missing, damaged, incorrect or undelivered, contact info@dropfolks.ca with the order number promptly. Availability of an in-app cancellation action does not limit statutory rights. Return eligibility and handling depend on the goods and applicable law; do not send goods back without instructions. A simulated refund does not transfer money. Any future paid transaction must include the applicable refund and return information before purchase. No term here removes non-waivable consumer rights.

Privacy and assistance. Your contact and delivery information is used to operate your account and fulfil orders as described in the Customer Privacy Notice. Contact info@dropfolks.ca for support or account closure. Website and App Terms also apply. Material changes requiring renewed acceptance will be presented in the app; earlier acceptance records are retained.